Thank you for shopping with SomniRest.uk. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns, refunds, and exchanges.
1. RETURN ELIGIBILITY
1.1. You may return items within 30 days of receiving your order.
1.2. To be eligible for a return, items must meet the following conditions:
- Unused and in the same condition as received.
- In the original packaging with all accessories.
- Free from damage, stains, or odors.
1.3. Returns that do not meet these conditions may not be accepted or may incur a partial refund.
1.4. If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
2. RETURN PROCESS
2.1. To initiate a return, please contact us at support@somnirest.uk with the following details:
- Order number
- Reason for return
- Photos (if applicable)
2.2. Once your return request is approved, you will receive an email with a return shipping label link. Customers must print and use this label for the return.
2.3. We cover the cost of return shipping, and customers will not need to pay for return postage.
2.4. Please use the provided shipping label, as we are not responsible for returns sent through other methods.
3. REFUNDS
3.1. Refunds will be issued once we receive and inspect the returned item.
3.2. Approved refunds will be processed within 10 business days to your original payment method.
3.3. Shipping fees are non-refundable unless the return is due to a defect or order error.
3.4. If your refund is delayed, please check with your bank or payment provider before contacting us.
4. EXCHANGES
4.1. We only replace items if they are defective or damaged. If you need an exchange, contact support@somnirest.uk within 30 days of receiving your order.
4.2. If the replacement item is out of stock, we will offer a refund or an alternative product.
5. NON-RETURNABLE ITEMS
5.1. Certain items are not eligible for return or refund:
- Used or washed products
- Items returned after 30 days
- Products without original packaging
6. CONTACT US
If you have any questions about our Refund & Return Policy, please contact us:
📧 Email: support@somnirest.uk
🏢 Company: GLOABLMART LTD
📍 Address: 53 Lamb’s Conduit St, London WC1N 3NG, United Kingdom
This policy applies to all purchases made on SomniRest.uk and may be updated at any time.